Are your rhinestones made of glass or acrylic?
Our rhinestones are made of high-quality glass and are very sparkling.
What's different between DMC and Non-DMC rhinestones？
Non-DMC is of higher quality and looks more shinning, while DMC is economy grade, more thicker and less shinning.We recommend choosing Non-DMC rhinestones.
Why does the price change at checkout?
The prices include VAT, due to the different VAT rates in different countries. When you select your location, the price will change according to your location.
What is your return policy?
We do not support no-excuse returns at this time due to expensive shipping costs. However, we accept returns for product quality problems or if the wrong item, color, or size is sent. If approved, refunds will be processed within 10 business days. Contact us at sales@beadsland.com if more than 15 business days have passed since your return was approved.
How to use hotfix rhinestones?
The Ironing temperature is about 170~180℃（338~356°F）, which can be adjusted according to different fabrics.
The ironing Time is about 10~35 seconds,which can be adjusted accroding to the size of rhinestones.
If your iron don't have temperature mark,please turn to "cotton".
You may also try with hotfix rhinestones applicator,which is easier to work.For the beginner,we suggest to use hotfix rhinestones applicator.
Below are iron time suggestion:
DMC hotfix rhinestones
Size range Iron hotfix rhinestones applicator
small size
SS6-SS12 10-15 seconds 10-15 seconds
midium size SS16-SS20 15-25 seconds 10-20 seconds
large size SS30-SS40 25-30 seconds 20-25 seconds
Non-DMC Hotfix rhinestones
Size range Iron hotfix rhinestones applicator
small size SS6-SS12 15-20 seconds 10-15 seconds
midium size SS16-SS20 20-30 seconds 15-25 seconds
large size SS30-SS34 about 1 minutes about 1 minutes
SS40 about 1.5 minutes
SS50 about 2 minutes
Usually,if the rhinestones pell off,it's because of the working temperature is too low or the time is too short. if the glue flows from the edge of rhinestones ,it's because the temperature is too high or the time is too long.You may try on some scrap first.
Very important,please waiting untill the rhinestones getting cool after iron,then you can test if it adhered well.otherwise, since the glue is still hot and melted,so it's easily be pelled off.
What is the difference between Hotfix and DMC hotfix?
Hotfix is of higher quality and looks more shinning, while DMC hotfix is economy grade, more thicker and less shinning.We recommend choosing Hotfix rhinestones.
Do you have any sort of additional discounts for businesses?
This site is mainly for business buyers,Order $29 get 5% off，Order $59 get 10% off，Order $99 get 15% off.
How many facets are glass rhinestones
Our rhinestones are with 12 facets.
Are your rhinestones lead free?
Most of colors are lead free. only few colors such as Rose,Siam,Orange contain lower levels of lead.but it's safe to use.
How do I return an Amazon order?
For all Amazon orders,Amazon is responsible for all collections, shipments and after-sales service.and We are not able to contact their warehouse directly as well as deal with after-sale issues. Therefore, please contact Amazon Customer Service for replacement or return.
（1). Use your Amazon account to log into
US: www.amazon.com
DE: www.amazon.co.de
UK: www.amazon.co.uk
FR: www.amazon.co.fr
ES: www.amazon.co.es
IT: www.amazon.co.it
（2).Pull down to the bottom of this pageand find "Help" button , and click on it to get into a new page
（3). Find "Need more help " inthe middle of this page and move it to this button and you will see"Contact Us " and click on it .Then you will get in touch with AmazonCustomer Service Associate.
（4）Or you may choose to call the Customer-Service by number
US：+1-800-372-8066
DE: +0800-7234382
UK: +44-2070-8479-11
Sorry for all inconvenience